Shipping policy

Introduction

At NOIDS BV, we strive to provide the best shipping options to ensure that your products arrive in a timely and safe manner. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.

1. Shipping Destinations

1.1 We currently ship to most countries within the European Union (EU).

1.2 If your country is not listed as a shipping destination at checkout, please contact our customer service team at shipping@noids.co to inquire about possible shipping arrangements.

2. Processing Time

2.1 Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2.2 During high volume periods (e.g., holidays or sales events), order processing times may be extended. We will communicate any significant delays via email.

3. Shipping Rates and Delivery Estimates

3.1 Shipping charges for your order will be calculated and displayed at checkout.

3.2 We offer various shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days
• Express Shipping: Delivery within 2-4 business days

3.3 Delivery estimates are provided based on the shipping option selected and are calculated from the date of shipment, not the date of order.

4. Order Tracking

4.1 Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your shipment.

4.2 If you do not receive a tracking number within 3 business days of placing your order, please contact our customer service team for assistance.

5. Shipping Carriers

5.1 We use reputable shipping carriers to ensure your products arrive safely. Our primary carriers include DHL, UPS, and local postal services.

6. Shipping Restrictions

6.1 Due to certain legal restrictions, we may not be able to ship certain products to specific locations. If this applies to your order, we will contact you to provide alternative solutions or process a refund.

7. Customs, Duties, and Taxes

7.1 NOIDS BV is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages and Lost Shipments

8.1 NOIDS BV is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

8.2 Please save all packaging materials and damaged goods before filing a claim.

9. Incorrect Address

9.1 If an incorrect address is provided at checkout, we are not responsible for non-delivery. Please ensure your address details are accurate before placing your order.

9.2 If you realize you have provided an incorrect address, please contact us immediately at shipping@noids.co. We will do our best to assist you, but we cannot guarantee changes once an order has been processed.

10. Returns and Exchanges

10.1 For information on returns and exchanges, please refer to our [Return and Refund Policy].

Contact Information

For any questions about our Shipping Policy, please contact us at:

NOIDS BV
Email: shipping@noids.co